tech consultant job description
All about Target
As part of our collaborative and guest-obsessed team, you help us create an experience that makes guests say “I love Target!” When you work at Target, you’re helping every family discover the joy in everyday life. You’re working alongside a dedicated team that brings their passion and pride to all that they do. Your expertise and tech-savvy advice will help guests discover new, innovative products and make shopping for electronics fun and informative.
All about Specialty Sales
When we activate a sales force of passionate and specialized Tech Consultants, guests feel welcomed and inspired and make Target the go-to Electronics destination. Our Tech Consultants have product knowledge, personalized suggestions and solutions through active selling and product demos making the Electronics experience easy and rewarding for guests. It is their priority to put the guest first.
At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Tech Consultant can provide you with the:
- Ability to adapt communication style to build trusting relationships with guests and influence tech solutions
- Ability to provide personalized tech solutions through guest engagement, product training, demo events and actively selling
- Experience in retail business fundamentals: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
- Knowledge of tech products including: video game trends, connected home lifestyle, tech accessories, TV technology and networking
As a Tech Consultant, no two days are ever the same, but a typical day will most likely include the following responsibilities:
- Gain knowledge from store tools to know your store sales goals, top and bottom departments, inventory levels, top shortage categories, guest traffic and peak times
- Be a Tech Enthusiast
- Stay current on top sellers and current technology trends to help guests find the right technology solutions and accessories to complete their purchase
- Inspire guests through personal recommendations
- Drive the total Electronics business (TV and Home Electronics, Imaging and Office, Portable Electronics, Mobile/Accessories, Video Games)
- Create an inviting shopping environment by ensuring product is instock, signed correctly, and available for guests to shop
- Encourage guests to explore Electronics with confidence by making sure the area is clean and ensuring displays are functioning correctly
- Support changes to product assortment and keep Electronics inspiring to guests all year round by remerchandising new product and maintaining a brand space following new sets
- Active Selling
- Greet the guest and introduce yourself as the consultant in the department while balancing current task
- Ask open-ended questions to understand the guest needs and wants and share features and benefits with the guest
- Offer expert advice, personalized tech solutions or validation on products they’ve already researched
- Be an advocate for owned brands and knowledgeable about their benefits (extended returns, price point, guarantees, etc.)
- Use Demos to introduce guests to tech they have not tried before
- Use displays as conversation starters to introduce guests to new categories and let them experience products first-hand
- Help the guest get the most out of their new tech purchase by sharing options to protect their device with a case, carrier or Protection Plan
- Upon final selection, ask if there is anything else you can do for the guest; thank them for shopping at Target and remind them that you are here to help in the future
- Leverage Tech Routines to prioritize guest interaction and engagement while balancing tasks
- Provide service and a shopping experience that meets the needs of the guest
- Always demonstrate a culture of ethical conduct, safety and compliance
- All other duties based on business needs
What we are looking for
We might be a great match if:
- Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guests
- Providing service to our guests that makes them say I LOVE TARGET! excites you…. That’s why we love working at Target
- Stocking, Setting and Selling Target products sounds like your thing… That’s the core of what we do
- You aren’t looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded
The good news is that we have some amazing training that will help teach you everything you need to know to be a Tech Consultant. But there are a few skills you should have from the get-go:
- 12+ months previous electronics retail experience preferred, but not required
- Strong interest in electronics products, particularly hand-held devices, connected technology, TVs and video games
- Welcoming and helpful attitude toward guests and other team members
- Learn and adapt to current technology needs
- Effective communication skills
- Work both independently and with a team
- Resolve guest questions quickly on the spot
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
- Accurately handle cash register operations
- Climb up and down ladders
- Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds
- Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary
